At Inside Job we sell the highest quality furnishings using only the finest fabrics and materials.
By following these basic care and maintenance guidelines you will be able to enjoy your new
purchase for many years to come.
Everything from the location of your furniture to the way you use it can affect its preservation
and longevity. Avoid placing furniture where it can touch an external wall as this can create
moisture build-up. Likewise, placing it too close to radiators can increase the risk of scorching
damage or discolouration.
Also avoid sitting on the edges of the cushions or on the arms as this can add excess pressure
to the seams and cause distortion to the padding and fabric. Be aware that sharp objects
such as buckles, rings and even the claws of your pets can tear and scratch the furniture.
Protect your furniture from direct sunlight and rotate reversible cushions at regular intervals.
Vacuum all cushions weekly on a low suction setting to remove any dust particles that may
damage the structure of the fabric.
All cushions require regular and ongoing maintenance. The easiest methods are to regularly
‘plump’ and change cushions from one side of the piece to the other, or simply flip them over
to distribute wear. Some fabrics may naturally ‘creep’ or ‘slide’ over time and with use.
Flipping will minimise this, however sometimes it is necessary to unzip the cushion and pull or
rub the fabric back into place.
Feather & Down
Feather-filled cushions, especially when used as base cushions, require regular ‘plumping’
and flipping. If this is not done their appearance and comfort level may deteriorate.
Feather-filled ‘wraps’ or ‘feathered layers’ have inserts filled with feather wrapped around a
foam core. This is one of the best quality cushion fillings in the industry and requires minimal
These cushions are manufactured using only the best reflex foams with a light fibre wrap
applied to further improve comfort and appearance. This cushion provides a more tailored
look and requires the least amount of maintenance, although cushions still require plumping
and turning to even out wear and prolong their durability.
Regular flipping and rearrangement of fibre cushions is essential. Poly Fibre inserts in
particular should be plumped up daily and their position interchanged to maintain their
appearance and allow the fillings a chance to recover.
We recommend that you take advantage of our Guardsman Plus Protection Plan to protect
your new furniture. This gives peace of mind against any stains or accidental damage
resulting in rips, tears, burns or scratches. Wherever possible, their network of expert repair
technicians will repair the damage or look to source new parts. In the event that parts are not
available, the item will be replaced.
We recommend that you use a professional furniture dry cleaning service for both fixed and
loose cushion covers where appropriate. Before applying any cleaning detergents or water,
please consult our sales team for information about your specific fabric.
No fabric is 100 percent colourfast, but fading can be prevented if the correct precautions
Fading & Sun Damage
Dyed fabrics, particularly those dyed in bright colours, are most susceptible to fading.
Upholstery should not be exposed to direct sunlight for prolonged periods of time as this may
result in the fabric degrading or fading. South facing rooms are exposed to the most sunlight.
Constant exposure to the direct rays of the sun can break down the fabric fibres, causing them
to become brittle, increasing the risk of a rip or tear during cleaning.
Protect your furniture from moist environments like a bathroom, damp basement or near
water. Exposure to humidity can cause deterioration of your item.
Pilling is usually a result of wear and tear, but climatic conditions and air quality are also
contributing factors. Fibres in some clothing can transfer pills to the furniture. Pilling is not a
defect and can easily be removed using battery operated pilling devices available from most
Most velvets we carry are natural products. Velvets can be prone to marking caused by
pressure in transit or in use. Most marks can be removed by smoothing the velvet with a soft
brush and/or gentle steaming. In some natural velvets, crushing is an inherent characteristic
and cannot be removed.
Silk & Sateens
Silk is made from very delicate fibres and must be treated with the utmost care. Be sure to
keep far from radiators and away from direct sunlight.
Every leather hide is unique and may therefore have some natural markings or slight
variations in colour. Our craftsmen utilise the natural grain of the leather when upholstering
our furniture and use their skill to reveal the full character and beauty of the material. In day-
to-day use, leather does not require much maintenance; periodic dusting with a soft, dry cloth
should suffice. It is important to avoid placing leather sofas near heat sources or direct light.
Marbles/Natural Stone/ Petrified Wood
Marbles, Natural Stones & Petrified Wood come in many natural colours and each presents
natural veining. The colouration and veining are all determined by the minerals present
during formation. Veining can often provide a certain inconsistency in the surface texture of
your table top and might even require some fill to be used. These variations and natural
markings are to be expected.
You can re-polish your surfaces with a coat of natural paste wax as desired. This will restore
the shine and protect the surface. As you would with a fine piece of wood furniture, always
use placemats, coasters, and trivets and clean any spills immediately with clear water and
wipe with a dry cloth. Regular rubbing alcohol is a perfect product to use for day-to-day
Natural Woods / Veneers / Lacquered Surfaces
By dusting regularly, the beauty of Natural woods, veneers & lacquered finishes will be
preserved. In this way, individual spots on the furniture will in all probability not stick
To remove stubborn soiling, a small amount of furniture polish should be used in conjunction
with a soft humid cloth. Drops of water or alcohol must be quickly wiped away as they can
attack the finishes and cause stains. Aggressive cleaning agents should never be used since
they generally contain solvents or chemical substances which attack the lacquered finishes or
can even damage them irreparably.
Glass & Mirror
Wipe the surface with glass cleaner and a soft cloth.
Dust regularly using a soft dry cloth. For a more thorough cleaning, use mild soap and warm
water. Rinse with clean water and wipe dry. Do NOT use steel wool, sandpaper, mineral
acid, bleach, or chlorine cleaners on metal surfaces.
Lamps/bulbs are not provided. Please check with your Sales Advisor on which lamps are
appropriate. When connecting chandeliers or lamps to lighting control systems please check
with an electrician in regards to their compatibility before ordering.
It is always best to rotate your rug every 4 months in high traffic areas to maintain the quality
and prevent crushing of the pile. This will also help to prevent discolouration or fading from
areas in direct sunlight.
Please be advised that once the rug is delivered and unwrapped, indentures/folds will take
up to 3-4 weeks to disappear. In some cases, the rugs may need to be rolled the opposite
way, to lay flat once placed.
An underlay or anti-slip is recommended for all rugs. Underlays can aid in the prevention of
damage and accidents as they prevent the slipping and sliding of the rug. An anti-slip also
acts as a shock absorber during use and this can reduce wear, extending the longevity of
We can arrange specialist treatments to protect your rug from staining, moth damage and
general wear, for this service please contact your sales consultant.
Vacuum regularly without a beater-bar roller and remove spills immediately by blotting a dry
absorbent white cloth or white paper towel – do not rub! We also advise that wool rugs be
treated for prevention of moth infestations. Moths and their larvae can cause unwanted
damage to the pile, but treatment can eradicate this.
Viscose & Silk Rugs
We recommend professional cleaning as the fibres are very delicate.
Avoid exposure to intense sunlight. The rays from the sun can cause fabrics to fade and
disintegrate. Inside Job recommend that you line and interline your curtains to help prevent
this, but this will not eliminate the damage from sunlight totally.
If you have strong and constant exposure, consider some form of protection that will block or
reflect the sun. This might be a separate lining behind the treatment, or a blind or shade to
protect the fabrics. Failure to protect the fabric may result in claims for fading being rejected.
Our curtains are carefully packed and despatched. However, any folding of material will
cause certain creases; our installer will steam where appropriate. Allow time for any wrinkles
to smooth out, the fabrics will continue to relax and naturally drop as they hang. In regards to
linen and velvet fabrics, please be aware that creases may be permanent and this is the
nature of the fabric.
Our fabrics are constructed with various natural yarns and synthetic fibres. Often there are
slubs and natural weave irregularities which enhance the final appearance of the fabric. It
should be noted that this is not a defect and is an inherent characteristic of the fabric.
Silk does not have a high colour fastness and therefore must be protected from sunlight. We
recommend interlining and the added protection of blinds. Also the slubs, knots and irregular
horizontal banding which occur are all natural characteristics of the silk yarn.
Please be aware that up to 5% shrinkage may occur due to variations in atmospheric
conditions whilst in situ at the window. There is sufficient fabric available within the hems to
enable any necessary adjustment in length.
Give your curtains a gentle shaking as they are drawn. This will prevent dust and dirt from
lodging in the fibres. Every month, vacuum any accumulated dust from the surface of your
treatments. Use a clean soft brush attachment for this, with the suction power slightly reduced.
Watch for any large accumulations that might be spread by the brush or loose trims and
Never wash or launder custom treatments. Do not iron or press your curtains and blinds.
Please contact your Sales Consultant to advise on professional cleaning companies.